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Delivery & Returns

Returning items for a refund

If you are not completely satisfied with your online purchase, you have 28 days from the date of receipt to return your item(s) back to us. All items must be returned in their original, unworn condition, complete with all tags & labels. If this is adhered to, we will issue a refund for your item(s) upon receipt. Refund processing times may vary, so please allow up to 7 working days for the refund to appear on your credit card or bank statement.

Returning items for an exchange

If you require an exchange for any items purchased, you have 28 days to return these items back to us. You must enclose a note to us, detailing the items being returned & which items you would like as replacement.

Returning faulty items

If you wish to return a faulty item please contact our customer care team explaining the fault with the item, your name and your order reference. Please state if you require a repair, exchange or refund. Please note refunds can only be issued once the manufacturer has verified the fault.

If you receive an incorrect item

If you have received an incorrect item, please contact Customer Care, quoting your order number, name, any product codes you may have & whether you require a refund or a replacement. Our Customer Care team will then advise on how to proceed with the return of your item. Upon receipt of your goods we will then process a refund or exchange. Please note that, until we are in receipt of your items, they are your responsibility.

Product condition upon return

Please do not remove any tags or labels when trying on any items of clothing. Footwear should be returned in their original, undamaged packaging as this is considered part of the product.

Please note that we will be unable to accept any items back to us for a refund or exchange where these instructions have not been followed. This returns policy does not affect your statutory rights.

Please note GooGa Babywear do not offer pre-paid postal returns. We strongly reccomend you use a recorded delivery service and keep your proof of postage.